Technical Support Channels
A One–Hour Response Time Guarantee
We offer a 60–minute response time guarantee for any trouble ticket or email that you submit to our client support team. We’ll swiftly reply to all general queries and forward right away the case to our server admins if additional assistance is required. If you order the Managed Servers package, we will execute any of the included server administration services at a time that has been discussed with you earlier.
A Premium–Quality Help Desk Support Service
Our help desk support staff will be online for you 24/7 should you require help while working with the Web Site Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. What is more if you need assistance tackling all the daily administration tasks on your dedicated web hosting server, you can take a glimpse at our Managed Servers package, that includes data backup hard disk drive space, Operating System updates every week, troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Intuitive Help Section
Our Web Site Control Panel is preinstalled for each dedicated server. Among its features is a very handy integrated knowledge base that will guide you step by step on all the actions that you can perform. Most how–to articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.