One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max response time for any ticket that you post or any e-mail that you write is only 1 hour, even if you contact us during weekends and official holidays. Whatever the nature of your enquiry or problem might be, we will help you instantly and will provide you with the needed info to solve any problem with your websites. The real response time commonly doesn’t exceed fifteen to twenty minutes, so you can forget about waiting around for hours to get a problem fixed or even worse – waiting around one whole day only to receive a reply that more info is required whilst nothing is solved. We will assist you in an instant since we realize precisely how expensive time can be in the dynamic Internet world. The 1-hour response time guarantee is valid for any technical or billing query that you may have concerning our cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we know precisely how critical it is to receive swift assistance, we promise that you will never have to wait for more than sixty minutes to receive a response to any trouble ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you will rarely have to wait for more than twenty to thirty minutes and this is valid for any question regardless of its nature – technical, general or billing. Furthermore, our customer and technical support staff is available 24/7/365, which goes to say that even in case you post a ticket during public holidays, you’ll invariably get an immediate reply, which will contain the answer to a question, the solution to a complication or the information required to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never have to waste a whole day hanging around waiting for an answer like you would with many other providers.