If you ever have any questions concerning the hosting service or you encounter a problem with your sites, you’ll need to get in touch with the hosting provider’s tech support team. It may not matter how quickly they’ll respond when you've got a general query, but a problem like a mishandled web application update, for example, may lead to your site becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to help you, the longer the website will be offline. If you offer services or goods online, any downtime will affect your website adversely and you can lose current or prospective customers. A lot of web hosting providers, primarily resellers, respond to tickets and emails within twenty four hours, but in the digital space that is way too long, since clients will hardly ever return to a website that is not working properly for an extended time interval.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max response time for any ticket that you post or any e-mail that you write is only 1 hour, even if you contact us during weekends and official holidays. Whatever the nature of your enquiry or problem might be, we will help you instantly and will provide you with the needed info to solve any problem with your websites. The real response time commonly doesn’t exceed fifteen to twenty minutes, so you can forget about waiting around for hours to get a problem fixed or even worse – waiting around one whole day only to receive a reply that more info is required whilst nothing is solved. We will assist you in an instant since we realize precisely how expensive time can be in the dynamic Internet world. The 1-hour response time guarantee is valid for any technical or billing query that you may have concerning our cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we know precisely how critical it is to receive swift assistance, we promise that you will never have to wait for more than sixty minutes to receive a response to any trouble ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you will rarely have to wait for more than twenty to thirty minutes and this is valid for any question regardless of its nature – technical, general or billing. Furthermore, our customer and technical support staff is available 24/7/365, which goes to say that even in case you post a ticket during public holidays, you’ll invariably get an immediate reply, which will contain the answer to a question, the solution to a complication or the information required to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never have to waste a whole day hanging around waiting for an answer like you would with many other providers.