There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you select is a support ticket system. It’s the easiest channel of communication for several reasons. If no customer care staff representative is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. You can also copy & paste extensive pieces of info without having to worry about typing errors, and if a certain issue requires more time to be solved or a number of responses must be exchanged, all the information will be in one and the same place, so either party can always see the comments provided by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to guidelines, you’ll have to use no less than two different admin dashboards and this number could rise if you would like to administer a couple of domains. Moreover, lots of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting feature an integrated trouble ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. In contrast with other analogous tools, Hepsia permits you to manage everything related to the hosting service itself in one location – payments, website files, emails, trouble tickets, etc., eliminating the necessity to use different admin consoles. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks without signing out of your Control Panel. In the meantime, you may choose a category and our system will offer you a number of informative articles, which will give you more information and which may help you solve any given issue even before you actually submit a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was built with the belief that you should be able to manage everything associated with your semi-dedicated server account from one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a query or stumble upon a challenge, you can contact our customer support staff members straight away without needing to use a different admin interface. You can browse your website files or check various settings within your account while posting a new ticket or reading the answer to an old one. In case you’ve got an abundance of tickets and you want to track down a given one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We will make sure you obtain an answer in less than 60 minutes irrespective of the nature of your inquiry or issue.