Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting feature an integrated trouble ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. In contrast with other analogous tools, Hepsia permits you to manage everything related to the hosting service itself in one location – payments, website files, emails, trouble tickets, etc., eliminating the necessity to use different admin consoles. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks without signing out of your Control Panel. In the meantime, you may choose a category and our system will offer you a number of informative articles, which will give you more information and which may help you solve any given issue even before you actually submit a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was built with the belief that you should be able to manage everything associated with your semi-dedicated server account from one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a query or stumble upon a challenge, you can contact our customer support staff members straight away without needing to use a different admin interface. You can browse your website files or check various settings within your account while posting a new ticket or reading the answer to an old one. In case you’ve got an abundance of tickets and you want to track down a given one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We will make sure you obtain an answer in less than 60 minutes irrespective of the nature of your inquiry or issue.