The support that you can get from your cloud web hosting provider is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical problem with an existing account. Prompt and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual web hosting provider and not from a reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them directly, it is almost certain that you will wait for a couple of days so as to get a reply to any question, so your sites may stay offline for quite a while. However, a provider that provides different means of communication and has a support crew that is available at any time will assist you to right away and help you limit or entirely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for all our cloud web hosting packages are round-the-clock, so you can forget about waiting for several days in order to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an email message. If you already have an account, you are able to open a support ticket on top of the other three methods of communication. You are able to select the best way to contact us based on what your location is or what kind of hardware you use. We can easily help you for almost any webhosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you can take full advantage of our 24/7 tech support services even on official holidays. Your sites will be available all of the time and so will we. With plenty of contact options, you will be able to pick the optimal way to get in touch with us and learn more about our solutions if you don't have an account yet, or get support in case you are already among our customers. You are able to give us a call, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with a one-hour reply time guarantee, even though it rarely takes over 20 mins to receive assistance whatever the nature of the issue. With our customer and technical support services, we are available for you whenever you need us, not a few days later.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server through us, you'll be able to contact us at any time using a number of channels and the max time that you will need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a weekend or a holiday and we will assist you with anything related to the apps that are pre-installed on your server. To contact us about a technical matter, you are able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any general questions or you'd like to know more about our website hosting solutions before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in various countries worldwide. If you'd like to receive support for third-party software that you are unable to set up or operate efficiently, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.